Frequently asked questions 2 – Questions about purchasing a ticket

I recently realized that there are still some specific questions about how to buy a ticket for Morro de São Paulo, so this post will be special to answer these questions. Let's go!

How do I buy my ticket while outside Brazil?

In our online store we offer several payment options through integration with the Mercado Pago payment platform. However, to use these options it is necessary to have a CPF and make the purchase from within Brazilian territory. In this way, aiming to offer community to our foreign customers or Brazilians who may be outside the country at the time of purchase, we offer the option of paying directly via Paypal. To access it is simple: go to the end of our payments page and click on Paypal (for payments made outside Brazil). Okay, simple as that 😉

How do I access my voucher after making the purchase?

After payment confirmation, we will send the voucher to your email. So, first of all, check your email. If necessary, also check your spam folder.

Furthermore, you can log in to our website, accessing the online store and then clicking on “My Purchases”. If you provided a gmail for your purchase, you can use the Google authentication button to log in. Another option is to use the Facebook authentication button, if you provided your Facebook account email at the time of purchase. In addition to these options, there is also the possibility of entering your email and a password that we will send to you. To do this, enter your email in the corresponding field and click on “Recover password”. The system will generate a random password and send it to your email so you can log in and check the status of your purchase. If the purchase has been confirmed, your voucher will be available for download.

The payment appeared on my card statement but I didn't receive the voucher, what should I do?

If your purchase is canceled, it is because payment was refused, the purchase was not completed and the amount that may appear on your invoice will be refunded. Mercado Pago manages the payment and informs that it may eventually be launched even without the purchase being completed. In 100% of cases the amount is returned and, if you have any doubts, Mercado Pago advises you to contact your credit card operator to check the reasons for refusing the payment.

What does the warning mean when checking return tickets?

As we published in the post 3 semi-terrestrial options, our priority is the direct catamaran service, but in some cases it is necessary to change the route of the trip. On these occasions, the average travel time may increase from 2h30min to 4h00min travel, but, as we use third party services, we consider it more prudent to recommend a purchase with a gap of 8h between departure from Morro de São Paulo and an appointment at Salvador, especially for those who have a flight scheduled for the same day.

More questions about how to buy a ticket with us? Comment below and we will be happy to answer you!

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Illustrative images created with AI.